Industry Urged To Sign E-Petition Against APD Rise

Multicom boss John Howell has launched an e-petition calling for a freeze on Air Passenger Duty ahead of the Chancellor’s Autumn Budget statement next week.

Howell is urging everyone in the travel industry to support the e-petition calling for George Osborne not to go ahead with his plans for a double-inflation rise in the air tax for 2012.
His call comes a week after four airlines, British Airways, easyJet, Ryanair and Virgin Atlantic called on the government to ditch APD altogether. Multicom said it supported the calls for the abolishment of APD, but Howell said he believed the case had yet to be made for it to be scrapped.

“I very much welcome the intervention by the four airlines and their joint approach to the problem. For far too long we have failed as an industry to lobby government effectively and it is high time we presented a more united front,” he said.

“However, we have a long way to go to convince government that there is a case for abolishing or even reducing APD but we can at least seek to minimise any additional damage by calling for another freeze.”

Howell said calls for a further freeze were more likely to be heard by the government if the industry supported his e-petition in large numbers. At least 100,000 signatures are needed for it to stand a chance of it being debated in parliament.

Details of the e-petition can be found at

“I hope every tour operator, airline and travel agent will encourage its staff to support our campaign and encourage them to sign the e-petition,” added Howell.

“If we can reach the magic 100,000 mark before the Chancellor stands up to make his budget statement on November 29 it will send him a very strong and powerful message on behalf of our industry.”

Easyjet To Trial Allocated Seating

easyJet today announced that it is to trial allocated seating on selected routes from Spring 2012.

Currently, easyJet operates an unreserved system whereby passengers simply choose which seats to occupy when they board the aircraft with those having purchased speedy boarding or travelling with young children boarding first and thus having the first choice.

On trial flights, all passengers will be allocated a specific seat. easyJet expects demand for certain seats such as the front row seats and seats with extra leg room like those on the over wing exit rows. Those passengers who wish to guarantee one of these seats – or any other they prefer – will be able to purchase them in advance.
Prices will stay true to easyJet’s commitment to low fares. Passengers on the same booking who have not preselected a seat will be allocated seats next to each other where possible.

Carolyn McCall, easyJet CEO, said today: “This is another example of easyJet trying to do all it can to make travel easy and affordable for our passengers. We look forward to seeing how our passengers respond and how the trial works.

We will roll it out further only if it works operationally, from a revenue perspective and increases passenger satisfaction. If it doesn’t, we won’t.”

Speedy boarding is currently available for between £5 and £13 per flight or through the purchase of an annual easyJet plus card which provides unlimited speedy boarding for £119. The trial will mean that Speedy Boarding will no longer be available.

Fantastic New Films Showcase Silverpoint’s Leisure Products

Silverpoint Leisure has released two amazing videos to showcase its incredible holiday products.

The films, which were a year in the making, were created to give current and prospective members a real taste of the incredible experiences they can expect from their Silverpoint holiday product.

The first of the two films, which is driven by member testimonials, features the innovative Silverpoint Vacation Club – a Points based holiday product in partnership with RCI.


The film explores the incredible people, incredible places and incredible journeys that make up the company’s corporate slogan. Featuring exotic destinations and incredible Silverpoint accommodation the film highlights the service, quality and flexibility that define a Silverpoint product.

The second, a stylish mood piece, is for Silverpoint’s ultra-exclusive Club Paradiso. Featuring the lavish accommodation and exclusive destinations that define the Club’s chic portfolio, the film highlights the champagne lifestyle that has made this product a firm favourite with those customers who demand excellence as standard.

Silverpoint’s marketing manager, Susana Thraves, said: “we feel the investment in these films is more than worth it. They give Silverpoint members the chance to immerse themselves in the sights and sounds of Silverpoint destinations around the world and fire the imagination to help them choose their future holidays and make the most of their membership.

“They also give potential clients who are participating in a Silverpoint promotional holiday a chance to see what the products are all about and the films really give a taste of the quality and service that members experience when taking a Silverpoint holiday”.

These videos and much more can be found on Silverpoint’s recently released Social Community website:

Visit the Silverpoint Corporate website:

Club Las Calas & Resort Solutions Enter Strategic Alliance With Spice & Club Leisure Group

The Committee of Club Las Calas has today announced that, under an umbrella agreement provided by the Club’s management company – Resort Solutions Limited – and with the latter’s full support, it has entered into a strategic partnership with Club Leisure Group to promote and sell the latter’s Spice leisure product, both on-site at the Club’s resort in Lanzarote and via off-site marketing and sales activities.

Club Las Calas Chairman Adam Johnson said that he and his fellow Committee Members were delighted to enter into this partnership with Club Leisure Group.  They felt that SPICE represented a new and exciting future for holiday ownership, which perfectly complemented the outstanding service, quality and value for money that Club Las Calas already offers its members and other guests.  Adam emphasised that they had chosen to go forward with Club Leisure Group because of the latter’s professional and dynamic approach and clear track record of success.

Linda Freer, Managing Director of Resort Solutions Limited, who had facilitated this arrangement, was equally thrilled and saw the alliance as a key element in securing a successful future for one of Resort Solutions Limited’s major client Clubs.

Speaking on behalf of Club Leisure Group, Chairman Stuart Lamont expressed his pleasure at seeing SPICE established at such a prestigious European resort.  He was especially pleased to be working with Club Las Calas and Resort Solutions Limited, who, he believed, represented everything that was good about timeshare ownership in Europe.

Club Las Calas is a TATOC accredited member resort and Resort Solutions and Spice are TATOC silver affiliates.

For further information, contact:

Adam Johnson [Chairman, Club Las Calas]
Telephone – +44 (0)7919 536691 / e-mail –

Linda Freer [Managing Director, Resort Solutions Limited]
Telephone – +44(0)1858 431160 / e-mail –

Robin Mills [Managing Director (Spice), Club Leisure Group]
Telephone +34 619 109 711 / e-mail –

1.    Club Las Calas – Established in the late 1980’s, the Club operates a 145-apartment, mixed-use (timeshare & self-catering rental) family holiday resort in Puerto del Carmen, Lanzarote.  The resort has four swimming pools, two on-site bar/restaurants and a leisure complex, with gymnasium, squash court, sauna, kids’ club and cyber lounge.  Having achieved the RCI Gold Crown® accolade in each of the last ten years, Club Las Calas is Lanzarote’s most popular timeshare destination, based on home owner and exchange visitor numbers, and is currently Number 1 destination on TripAdvisor for ‘speciality lodging’ in Puerto del Carmen, Lanzarote.
[For more information, see ]

2.    Resort Solutions Limited – Based in Market Harborough, UK, Resort Solutions Limited is one of the most respected and successful independent resort management companies in Europe, with a record of success stretching back to 1991.  The company currently has 12 (twelve) resorts under management, in the Canary Islands, mainland Spain, Portugal, France and the United Kingdom, to whom it offers a comprehensive range of services, spanning front and back office business activities.
[For more information, see ]

3.    Club Leisure Group – Club Leisure Group began operating in the early 1990’s when it launched its first club, Flexi Holiday Club, to a South African market. With the support of a handpicked, common-vision management team, the Group has since progressed to develop a portfolio of leisure and business accommodation clubs worth in excess of £600 Million.  Today Club Leisure Group serves over 200,000 members throughout the United Kingdom, Europe, Australia and Southern Africa. With access to over 5,000 international destinations, Club Leisure Group has secured its position as one of the top vacation companies in the world and is now assuming the role of ‘master chef’, with the launch of Spice International.
[For more information, see ]

4.    SPICE – The latest points club incorporated in Europe and UK offers an industry first, allowing members to combine all of their points and weeks together for absolute convenience and one-stop benefits.  Created by Club Leisure Group, Spice takes away the frustration of interacting with multiple outlets, by truly taking care of everything: from travel and trade ins to tours and lavish new spicy experiential vacations.  By commissioning 18 world-wide vacation clubs, Spice knows how to give members more for less, whilst maintaining outstanding service, excellence, and abundant exciting holiday flavours.  Spice knows what experienced holidaymakers want!  Furthermore, Spice understands that not all members wish to own their holiday purchase for ever, so Spice members can choose to enjoy their membership for a limited period.  Spice is about being one step ahead and adding zest to vacation time, whilst making sure that the latter adapts constantly to meet the ever-changing needs of the discerning and experienced holidaymaker.
[For more information, see ]

RCI Recognises Silverpoint’s Outstanding Achievement

The RCI Award for Developer Achievement (RADA) programme has recognised Silverpoint’s outstanding success with a number of RADA Distinction awards.

The sales team at Silverpoint Leisure took home the awards in acknowledgment of their exceptional performance.

The new award programme was launched by RCI to “reward sales and innovation amongst its European affiliates in the timeshare industry”.  The programme also recognises individual members of staff who have excelled in their roles.
The presentation ceremony was hosted at the Silverpoint sales office in Tenerife where the following employees received their RADA Distinction awards for excellence from RCI’s Regional Director for Spain and Italy, Ovidio Zapico:

•    Barry Fox – Sales Manager of the year
•    Susana Thraves – Marketing Manager of the year
•    Carol Taylor – Administration Manager of the year
•    Vicky Bryant – Employee of the year
•    Rikard Thorsell – Salesperson of the year

Silverpoint Sales Director, David Taylor, had this to say: “I’m really proud of all the people who have been singled out for these awards.  Our whole team is highly motivated and hard working but these people are the shining stars of our organisation and are fantastic role models for everyone who works for Silverpoint”.

To find out more about Silverpoint visit:

Silverpoint corporate website –
Silverpoint Community website –

Silverpoint is a TATOC platinum affiliate.

RCI Renews Affiliation Of Mexico’s El Cid Resorts

RCI has announced the renewal of its affiliation agreement with El Cid Resorts. The 35-year old Mexican hotel group continues the partnership in an effort to offer the high-quality services and varied exchange options its owners have come to expect over the 27 years RCI has been its exclusive vacation exchange provider. The agreement includes El Cid Resorts’ six developments in Mazatlán, Cozumel and the Mayan Riviera. “We chose RCI as a provider of vacation exchange because it offers members the benefits of the world’s largest vacation exchange network, in addition to being committed to the growth and expansion plans of our company,” said Carlos Berdegue, president and managing director, El Cid Resorts. “RCI’s business and marketing solutions complement our service offerings, making for a very productive relationship.”

Each of the El Cid Resorts attracts visitors with its first-class oceanfront accommodations, luxury spas and friendly and dependable service. Mazatlán’s four locations are renowned for their golf courses, while the Cozumel location gives visitors access to cave and cavern diving. In the Mayan Riviera region, travellers staying at Hotel Marina El Cid Spa Beach Resort can go snorkeling in the aqua waters of the Caribbean in Puerto Morelos National Reef Park.

“We are proud to continue our relationship with El Cid Resorts, a hotel group that continues to grow through a clear business vision,” said Ricardo Montaudon, president and CEO, RCI Latin America. “Its widespread success in Mazatlán and other Mexican tourist regions, such as the Mayan Riviera and Cozumel, are an indication of their exemplary commitment to servicing the guest. We look forward to more growth as our companies continue to work together.”

RCI is a TATOC platinum affiliate.

Club La Costa Travel Agency Up For Top Award

Club La Costa Travel, the exclusive travel agency which provides a comprehensive service to members and clients of Club La Costa Resorts and Hotels (CLC), has been nominated for one of the travel industry’s most prestigious awards.

Ambassador Holidays Ltd, T/A Club La Costa Travel, is on the shortlist for the Retail Travel Company of the Year TTG Travel Awards, run by the industry’s leading trade magazine, Travel Trade Gazette.
Club La Costa Travel is a member of ABTA and holds its own ATOL licence. Members and clients receive expert attention and guidance from the company’s full service travel agency professionals, based at its call centre headquarters in Southend.

They offer a complete package of advice and assistance, including competitive flight prices, holiday car hire, travel insurance, cruises, airport parking, short break hotels and theme park tickets to members and clients who are based all over the UK and Europe.

Julie Fenlon, Group Travel Manager of Club La Costa Travel, said: “The TTG Travel Awards are regarded as a universal benchmark of quality within the travel industry. We are tremendously proud to have been short listed alongside other very strong entrants. Reaching the shortlist is a big achievement in itself and it has been made possible by the efforts and hard work of every team member in Club La Costa Travel.”

Julie added that Club La Costa Travel had responded to significant advances in many areas as new CLC resorts in Turkey and Florida had led to increased demand for the company’s travel products. Cruising had grown enormously in popularity – as a result of the work of the specialist team of agents and the excellent relationship developed with major cruise suppliers, there had been a 350 per cent increase in bookings and income generated for the period 2006 to 2010.

“In the last two years we have seen year-on-year growth of 77 per cent (2008-09) and 31 per cent (2009-10), and projections for 2011 indicate a further 34 per cent year-on-year increase. Our target is to achieve 1000 individual cruise bookings in 2011, compared to just 168 in 2006,” said Julie.

Daniel Pearce, editor of the TTG, said: “This year’s entries have been of an amazing quality – and our unique combination of voting by travel agents and judging by industry experts means that the eventual winners of the TTG Award will have truly earned their status. We congratulate all those who’ve made it onto our hotly-contested shortlist.”

Judges include experts from leading travel companies and trade bodies and leading figures from the worlds of commerce and retail, and this year’s winners will be announced at a spectacular ceremony at London’s Grosvenor House Hotel on September 22nd.

Club La Costa is a TATOC platinum affiliate.

Consumer Alert – Sky Services/New Horizon Resorts

It has been brought to Hutchinson & Co Trust Company Ltd’s attention that Sky Services UK/New Horizon Resorts are using its company name and logo in an unauthorised manner and are making untrue statements, advertising that consumers’ rights in New Horizon Resorts are legally protected by them.
Neither Hutchinson & Co Trust Company Limited, nor any of its associated companies are involved with Sky Services UK/New Horizon Resorts. We would advise consumers to be cautious about approaches made by entities not associated with Hutchinson & Co Trust Company Ltd and any questions or requests for clarification should be emailed to Hutchinson on

Consumer Alert – Golden Sands Marketing

A man has been arrested following a police investigation into alleged re-sale fraud.

This investigation followed a complaint to police about Golden Sands Marketing which was offering to organise timeshare resales for a £1,000 advance fee. It is reported that the cheques made out by members of the public were sent to a Banbury address, where they were then sent on to Spain.


Members of the public should never respond to cold calls from individuals or companies who claim they have found a buyer for their timeshare as this is probably a fraud. Likewise, they should not agree to pay an upfront ‘administrative’ fee as it is unlikely this will be refunded if the sale falls through.

For details of TATOC and RDO re-sale members and further advice on how to sell timeshare safely, go to

Cloobeck Appointed To Board For Corporation For U.S. Travel Promotion

U.S. Commerce Secretary Gary Locke has appointed 11 travel and tourism industry leaders to serve on the Corporation for Travel Promotion (CTP) Board of Directors. The CTP is a new non-profit corporation that will promote travel to the United States and communicate and improve the entry process so that visitors want to return.

The Corporation will help enhance the competitiveness of an already robust industry, which supports more than 8 million American jobs and is a critical source of export strength. Many other nations operate ministries of tourism that actively market their countries as tourist destinations around the world. The Corporation will help get America into the game and encourage people across the globe to travel to the U.S.

“We are extremely pleased to join with this diverse group of talented travel and tourism industry leaders as we work together to strengthen this important sector of the U.S. economy,” Locke said. “President Obama recognizes the critical role that attracting international visitors to the United States plays in creating jobs and growing our economy.”

The CTP and its efforts to promote America as a travel destination will be funded by private donations and matching funds from a new fee collected from foreign travelers to the U.S.

The CTP Board of Directors represents various regions of the United States and each member has expertise and experience in specific sectors of the travel and tourism industry.  They include:

Caroline Beteta, President and CEO, California Travel & Tourism Commission, Sacramento, Calif.
Stephen Cloobeck, Chairman and CEO, Diamond Resorts International, Las Vegas, Nev.
George Fertitta, CEO, NYC & Company, New York, N.Y.
Daniel Halpern, President and CEO, Jackmont Hospitality, Inc., Atlanta, Ga.
Tom Klein, President, Sabre Holdings, Southlake, Texas
David Lim, Chief Marketing Officer, Amtrak, Washington, D.C.
Mark Schwab, Senior Vice President-Alliances, International and Regulatory Affairs, United Airlines, Chicago, Ill.
Diane Shober, Tourism Director, State of Wyoming, Cheyenne, Wyo.
Al Weiss, President, Worldwide Operations, Walt Disney Parks and Resorts, Orlando, Fla.
Roy Yamaguchi, Owner and Founder, Roy’s Restaurant, Newport Beach, Calif.
Lynda S. Zengerle, Partner, Steptoe & Johnson LLP, Washington, D.C.

The travel and tourism industry represents $1.3 trillion of the U.S. economy, supporting 8.2 million U.S. jobs and accounting for 8 percent of all U.S. exports. One out of every 16 Americans works, either directly or indirectly, in a travel and tourism related industry.

The Travel Promotion Act of 2009 created the CTP to develop and execute a plan to (a) provide useful information to those interested in traveling to the United States; (b) identify and address perceptions regarding U.S. entry policies; (c) maximize the economic and diplomatic benefits of travel to the United States through the use of various promotional tools; and (d) ensure that international travel benefits all states and the District of Columbia.

For more details on the Travel Promotion Act, please visit:

For more information on the inbound market to the USA, go to:

TATOC Conference 2017 Booking Forms

TATOC Conference 2015

We are expecting another record breaking year in 2017 with representatives from TATOC member resorts, individual members and industry professionals working together to discuss the challenges and opportunities of the day. Please note there is no joint TATOC and RDO seminar this year.

The TATOC annual general meeting (AGM) will take place on Friday, March 3. Further information on the TATOC AGM will be made available in due course.

Delegate options

TATOC conference delegates can choose our great value, fully-inclusive package which comprises all conference sessions, two nights’ bed and breakfast accommodation (Friday and Saturday nights) at the Park Royal Hotel and all meals from Friday evening through to Sunday lunch – including the Saturday gala dinner.

All-inclusive delegate packages start from just £450 for members and affiliates.

Alternatively, delegates can choose the day package and attend all the sessions on Saturday and the gala evening on Saturday evening.

Daily delegate rates start from just £175 for members and affiliates.

Useful Links

TATOC members and business affiliates: TATOC Delegate Member Booking Form 2017

Non TATOC members and businesses: TATOC Delegate Non Member Booking Form 2017

Click here for further information on the venue – Park Royal Hotel

Looking to stay at a different hotel? The following hotels are nearby:

Premier Inn Warrington South
Address: Tarporley Rd, Stretton, Warrington, Cheshire WA4 4NB
Phone: 0871 527 9134

Amado Boutique Hotel
Address: 143 London Road, Stockton Heath, Warrington, Cheshire WA4 6LG
Phone: 01925 601111

Best Western Fir Grove Hotel
Address: Knutsford Old Road, Warrington WA4 2LD
Phone: 0844 387 6157

Daresbury Park Hotel and Spa
Address: Daresbury Park Hotel, Warrington WA4 4BB
Phone: 0871 221 0202

The Lymm Hotel
Address: Whitbarrow Rd, Lymm, Warrington, Chesire WA13 9AQ
Phone: 0344 879 9047

Travelodge Hotel Warrington
Address: Kendrick St, Warrington, Cheshire WA1 1UZ
Phone: 0871 984 6180

DAE Opens New Service Centre In Portugal

Worldwide vacation exchange provider DAE has opened a new service centre in Portugal, expanding the company’s footprint in Europe.

“We’ve seen strong demand for our award-winning exchange product developing in this region of Europe,” said Oliver Green, Managing Director of DAE Europe. “Our Portuguese membership base has increased by 300% in the last two years, so providing a local centre to service this growing demand was a logical step.

“It’s important to DAE that all members receive the highest levels of customer service and now these members can speak to us in their own language and transact in their own currency.

“In addition, DAE are able to harness local knowledge and expertise of this popular tourist destination in order to further develop our relationships with existing and new Portuguese and Madeiran Resorts – meaning many more exciting holiday opportunities for our DAE members worldwide.”

The DAE Portugal office is located in a prominent position between Vilamoura and Albuefeira and is headed up by experienced shared-ownership professional, Nelson Goncalves, who has a Master’s in Business Administration and has worked in the Timeshare Industry since 1998.

“Our first goal is to make sure all Portuguese members understand how to use the system correctly to take advantage of the enormous benefits of DAE,” said Mr Goncalves. “We will also focus on ensuring Portuguese Resorts and Vacation Ownership members are aware that a simple, affordable, award-winning exchange option is now right here in the local region

Tenerife Top Tips

As well as getting to grips with the major tourist sights when on holiday, sometimes it’s even more rewarding to have some insider information from locals about their own ‘must sees’. With this in mind, Pat May, DAE’s Business development Manager for Spain, the Canaries and Portugal and long-time Tenerife resident suggests the following:

  1. Whales and dolphin watching – Take one of the many boat trips to view these wonderful creatures in their natural habitat.
  1. Visit Masca, a truly breath taking and picturesque part of the island with spectacular scenery.
  2. Siam Park -The Water Kingdom. Voted the worlds no 1 water theme park, fun for all the family where you can enjoy the rides or relax on their man made beach with waves.
  3. Seeing the sights on foot. There are many walking routes for the beginner or for the more intrepid walker on Tenerife and many guides or websites to help you choose.
  4. Enjoy the food of Tenerife. The Island of Eternal Spring
  5. Santa Cruz, the capitol of the island is easy accessible by bus and great for shopping or sightseeing on one of the open top tour buses.
  6. La Laguna, this UNESCO Heritage Site is steeped in history and Tenerife’s second most important city where you can find a wide variety of delicious tapas bars and restaurants.
  7. Teide National Park – Tenerife’s most visible landmark and a must see for all visitors. You can also book to go up in the cable carIt’s also fabulous to see Teide by Night if you can get the opportunity.
  8. The Siam Shopping Mall. Newly opened this year with easily accessible transport links from the main tourist areas you can find a selection of very impressive shops and children are catered for with a huge play area.
  9. Sporting activities – The island is a favourite place for athletes due to its temperate climate and high altitude natural training grounds. So you can cycle, walk, play golf, go scuba diving or windsurfing in many areas

5 top local tips from Pat


  1. The harbour of La Caleta, Adeje. A lovely place to sit by the sea front and watch the local fishermen bring in their catch or try a local fresh fish restaurant. A popular choice is La Masia .
  2. The Barranco del Infierno, known as Hell’s Ravine is a popular trail through the ravine to the highest waterfall in Tenerife. Limited to only 300 people a day to help preserve the environment, booking is essential so make reservations on
  3. Tagana, one of the oldest villages in Tenerife. The road there is not for the feint hearted but the reward for the effort is a peaceful village descending down the slopes of the forests of the Anaga mountains down to the Atlantic ocean with a stunning beach and some great walking trails.
  4. Puerto de la Cruz is not known for its beaches but Playa del Socorro will surprise you with its black volcanic sand and clear waters. The access is by stair way but all conveniences are there including a small beach bar.
  5. Markets –there are a variety of markets dotted all over the island with huge markets on Tuesday, Thursday, Saturday and Sunday. If you fancy a more exotic type then visit the market of La Señora de Africa in the capital Santa Cruz.

View for more details

View and see the new bus routes to connect you around the island

Appeal Case Against Silverpoint Dismissed

The Santa Cruz Provincial High Court has dismissed an appeal filed by a private prosecutor declaring the case closed as “there are no indications that any criminal offence has been committed”.

This judgment came after the original criminal case was too dismissed in the Criminal Court of Arona with the court stating that “no dishonesty had taken place” and that it was “difficult to consider that it is a criminal illegality when it is not even considered a civil illegality”.

The judgment went on to say that “the reports submitted by Silverpoint and the Public Prosecutor’s Office are totally correct in all of their assumptions to which they also relate”.

This decision is final and as such the closing and filing of the case is definitive

In the last two months, and In addition to the dismissal of this appeal case, Silverpoint has had 16 other High Court rulings in its favour as well as five first instance wins.

These cases have been brought about by individuals who have been persuaded to pursue legal action by certain companies whose modus operandi is to create a cloud of negativity around Silverpoint and Vacation Ownership products in general in order to instigate these fruitless law suits and more often than not to sell the victims a dubious product.

Silverpoint COO, Diana Aitchison, said of the ruling: “Once again Silverpoint has been completely cleared of any wrong doing. We are pleased that this situation has been resolved and that our name has been cleared.

“We understand that cases like this are brought about because of contact with scam exit companies but we are clear on our company policy that we will vigorously seek costs and damages from both individuals and companies who seek to harm our reputation through these false accusations.

“We urge any Silverpoint member who has issues with their membership to get in touch with us to explore possible solutions before embarking on these costly and ultimately futile actions.”

Silverpoint Customer Service can be reached via their website or

Tel: 0800 949 6035


Brexit Threatens Cheap Flights And Tourists’ Safety

Brexit – if Britain left the European Union – could see the end of cheap flights and a threat to travellers’ safety, claim travel industry leaders.

EasyJet boss Carolyn McCall said how much people pay for their holiday really depends on how much influence Britain has in the EU.

She added that if Britain leaves the EU, cheap flights could be a thing of the past and flying could return to the days when it was ‘reserved for the elite’.

While Peter Long, former boss of the TUI, said staying in the EU was essential to ‘protect the security of holidaymakers’.

Writing in today’s Sunday Times, Dame Carolyn McCall said: “The EU has brought huge benefits for UK travellers and businesses. Staying in the EU will ensure that they, and all of us, continue to receive them.”

Mr Long said witnessing events following the Tunisia attacks had given him ‘many first-hand experiences of seeing how European governments, through their foreign offices, collaborate and work together in a crisis’.

He added: “It would not be like that if we weren’t in a situation where we were as Europe working together.”

The comments come as a survey of 700 businesses found that 29% of British and German companies polled said they would either reduce capacities in the UK or relocate altogether in the event of a Brexit.

Businesses in the IT and technology sector are particularly open to upping sticks after a referendum: 41 per cent say they would consider decreasing capacity or relocating, according to the Bertelsmann Foundation’s survey.

DAE Wins Big At GNEX 2016

Timeshare exchange company Dial An Exchange (DAE) has swept the pool at the 2016 Perspective Magazine Awards, taking out top honours at the GNEX Conference in New Orleans.

DAE was awarded the Best Overall Company (less than 250 employees) for the third year running, and Best Customer Service for the sixth year in a row, as well as Best Marketing Campaign and Best Online Media.

The awards were accepted by DAE CEO, Francis Taylor, on Thursday night at the Gala Awards Ceremony, which was part of the DAE Masquerade Wrap Party at the GNEX Conference.

“At DAE we pride ourselves on our simple to use exchange platform and our extraordinary customer service – that is the backbone of our entire organisation and the reason why we have continued to grow as a service provider,” said Mr Taylor.

“To be consistently recognised for our level of service is such an honour, as it is what we do every day, with every one of our members and industry partners, all around the world.

“In 2015 we implemented a fresh new brand for DAE which better reflects who we are as a company and what our members love about us, so it is wonderful to again be at the forefront of our industry as we continue to move forward.”

The Perspective Magazine Awards winners were announced during the GNEX 2016 Conference in New Orleans.

Merlin Software For HOA Resorts Installed At Mature Cape Cod Resort

Merlin Software for Vacation Ownership, the leading provider of cloud-based software for the timeshare industry and TATOC affiliate, has announced the installation of Merlin Software for HOA Resorts at Holiday Vacation Condominium, Cape Cod’s premier timeshare resort.

This is the second installation of the purpose-built software by a home association-run resort since its launch in autumn 2015.

Based in the heart of the Cape Cod area, Holiday Vacation Condominium comprises 48 timeshare apartments sold on a fixed unit/fixed week basis. The resort operates from week 13 through to week 47.

As As well as timeshare operations, the resort has an active rental business, renting both owner and club weeks.

As a mature resort managed by the homeowners association and with no active sales on-site, Holiday Vacation Condominium qualified for Merlin Software for HOA Resorts license-fee free.

This pared-down version of the industry’s leading cloud-based resort software provides all the functionality required by single-site legacy resorts to run their entire resort operation including:

  • Check in/out
  • Reservations
  • Ownership tracking
  • Management fee billing
  • Owner communications

Installation was undertaken in November 2015 with all data transfers and training undertaken online.

“After working with the team at Holiday Vacation Condominium I am more convinced than ever that all HOA-managed resorts can benefit immensely from Merlin’s HOA offer.  There is no reason for any HOA-managed resort to use antiquated software or spreadsheets to run their operations.  Making the move to Merlin is the intelligent decision,” said Mike Pnematicatos, Merlin’s chief architect and managing director.

“Apart from the initial setup costs and their chosen support package, Merlin Software is license-fee free for qualifying HOA’s so they have nothing to lose – and so much to gain,” he added.

Jacqueline Howard from Holiday Vacation Condominium added: “Everyone I have had the pleasure of doing business with at Merlin Software has been very professional, helpful and attentive – especially our trainer Jacques Steyn. He is very interested in HVC having great success with the setup and training of myself and staff on the useful advantages of Merlin Software.”

Merlin Software for HOA Resorts provides all the functionality required by mature, legacy resorts with fixed or floating week ownership.

Merlin Software is 100 per cent cloud-based and served over the Internet on demand. Users access their Merlin accounts securely via a web browser anywhere with an Internet connection.

This means that resorts do not need a separate IT resource, servers or communication links to run their resorts – saving them thousands of dollars each year.

Qualifying resorts are able to access Merlin Software for HOA Resorts license-fee free. The only costs are a small set-up fee and an ongoing support package, which can be adapted to suit their needs.

Dedication Of Ron Haylock Music Room

November 11th 2015 was a very special day for Christel House charity in Cape Town, South Africa.

The charity’s founder and CEO, Christel DeHaan, was paying her annual visit and during a special assembly held for the school’s friends and donors, she was personally able to dedicate the Ron Haylock Music Room in tribute to him as a passionate lover of music and supporter of Christel House.

As well as academic accomplishments, the special assembly celebrated dance, drama and, of course, music.

The school band accompanied the programme and played their hearts out. The younger children played beautifully on their recorders and the marching band ceremoniously accompanied guests to and from the school buildings.

Two star student musicians told of their joy in being able to learn and play music and of the new confidence it has brought them.

The Ron Haylock Music Room was declared open with the cutting of a ribbon and a few words about Ron.

It proudly houses three Honour Boards that list all the donors, many from the timeshare industry, who made generous contributions in his memory.

They are displayed together with a picture of him and a tribute to his life. Plus of course, all those wonderful instruments that were procured, safely housed in lockers and cabinets.

Please go to to see a short video of some of the day’s events.

This joyful occasion marked the final stage of the appeal in Ron’s memory. In his private life as well as his business life, he earned the respect and friendship of many around the world; the Christel House team would like to express their deep appreciation to all those in the timeshare industry who have brought the gift of music in his name to the children of Christel House South Africa.

Christel DeHaan said: “It was truly a special tribute. Including our students, more than one thousand people were gathered at the school to honour Ron’s memory and see and hear for themselves what this legacy means. We are so very thankful to all who supported this special initiative.”

About Christel House

Christel House transforms the lives of impoverished children around the world — breaking the cycle of poverty and building self-sufficient, contributing members of society.

Robust education for students between the ages of five and 18 and a strong character development programme are complemented with regular health care, nutritious meals, guidance counselling, career planning, family assistance and post-matriculation support.

For more information, please visit or contact Vivienne Noyes-Thomas at or on +33 (0)5 62 09 26 72

Perspective Forums Success

Perspective Forums, the online engagement tool designed exclusively for the shared ownership industry, reports over 25,000 member interactions since its debut earlier this year. When Perspective Magazine launched their social media platform ( for the timeshare and fractional industry it was originally as an experiment to see if the popularity and main features of Facebook, Twitter and LinkedIn could be combined and utilized specifically for industry professionals. Seven months later and more than 25,000 friend requests later, the site has grown beyond the original expectations of Perspective Magazine President and CEO Paul Mattimoe.

We had been, and still are heavily investing in social media marketing, but noticed that there was so much noise out there that it wasnt always easy to find what was relevant, said Mr. Mattimoe. With the creation of Perspective Forums, we set up a timeshare and fractional community where members could seek each other out online to ask questions, find answers and share knowledge in an environment that was solely related to their industry. Thousands of members and online exchanges later, we are very pleased to see that the project has been successful and is serving the industry well, said Mr. Mattimoe.

In August, the original forum was integrated into the Perspective Magazine website to bring everything under one online roof and allow for seamless interaction between the forum and the latest industry news and information available at Readers can now visit the magazine website, read the latest news and discuss it with others in the industry with just a click on the forum tab.

Mr. Mattimoe adds that this is part of our larger social media strategy to engage people in ways that can build the integrity and transparency of the timeshare and fractional industry. Through the collective channels of our forum, Facebook, Twitter and LinkedIn accounts, we are proactively spreading news and information that will help professionals make informed decisions regarding their businesses.

ARDA: Timeshare Brings A World Of Options

A new infographic from the American Resort Development Association (ARDA) shows that experiencing a timeshare vacation is about vacationing on your terms.

The graphic depicts the endless options of choosing when you want, where you want and how you want to vacation as the differentiating value of timeshare vacations.

According to research commissioned by the ARDA International Foundation over the past decade surveying owners why they value their timeshare, respondents consistently cite the flexibility of product types and global locations as a resounding benefit of ownership.

“Everyone wants to vacation on their own terms,” said ARDA’s president and CEO Howard Nusbaum. “But it’s the flexibility and variety of ownership options that timeshare lets you truly create a vacation experience based on how you like to travel.”

Timeshare vacations mean there are endless possibilities:

  • More than 5,300 timeshare resorts located in 100 countries;
  • Countless destinations for every kind of traveler: beach, desert, mountains, country, urban cities or golf retreats, and more;
  • New places to explore, revisit favourite spots, or reconnect with loved ones; and
  • A vacation experience with luxury resort accommodations but the comforts of home, and elbow space for everyone to relax.

For more information and to learn why timeshare vacations make for better vacations, visit

Avoid the Pitfalls when Selling Online

The amazing selling machine review 2017, which I found online almost by accident, changed my life. What I mean by that is it changed the way I approach selling products through If you’ve ever tried to create a store on that website, you know by now that it isn’t simply a matter of signing up and just putting stuff out there for people to see. There are an enormous number of pitfalls you will quickly run into if you’re not aware of what you are doing. I made several huge mistakes before I got it right with the help of this site.

There is something very annoying about trying to make money on the internet. Continue reading “Avoid the Pitfalls when Selling Online”

Why I Love My Timeshare By Regina Maack

My memory of Four Seasons Fairways by Regina Maack, who has been visiting Four Seasons Fairways, in Portugal, for 20 years and owned at the resort for the past 12 years.

January 1995 was the first time I came to Portugal with my friend Helga.

I’ll never forget the first landing, when the plane flew above the blue Atlantic Ocean and we were landing in Faro.

The first impressions of Four Seasons Fairways were so overpowering.

Between the airport and Quinta do Lago, as we drove along the N125 in our rental car, I was surprised with the scenery I encountered.  The old house facades with their white walls, farms with orange groves, hills covered with vineyards, the ruins of the historic wells and the panorama of the farmhouse buildings themselves.

The holiday in Four Seasons Fairways was, for me, great luxury.  Villa 136 had three bedrooms, three bathrooms, a large living room and a fully fitted kitchen and all this with a very elegant interior.

It was a pleasure, sometimes after sunbathing, just to jump in our own swimming pool on the terrace.

Like a small village, the club is built in the beautiful countryside with a great respect for nature. Security is around both day and night. We can enjoy our own fitness centre, a great indoor swimming pool and another one outside, always with an attentive pool attendant.

The kindness of the staff, from reception to the bar and restaurant, is excellent. In the background are the friendly women in the reservations office and the management, all taking care of our holiday arrangements.

All these people are very respectful with the guests, with members and among one another.

Twelve years ago my son and I bought the timeshare week from my friend Helga and we have been members ever since.  We return to Four Seasons Fairways in January and sometimes in November, with my sister-in-law and my children.  And each time we come back we feel we are coming home!

Four Seasons Fairways was built 25 years ago. It’s surrounded by golf courses and constructed in the pinewoods close to the Ria Formosa Nature Reserve where the Atlantic bathes its shores.  The shopping centre, which opened in Quinta, provides yet another area for everyone to enjoy a very relaxed life!

The majority of sporty members and guests at Fairways play golf, but there are lots of other things one can do: swim, stroll admiring the famous flora and fauna, go barefoot along the beach, maybe as far as to Praia de Faro or Praia do Ancão. Every morning before breakfast I walk through to Vilar do Golfe and the lake.

Today, I am 70 years old and hope I will continue to come for many years, escaping for some weeks the cold winter in Germany.

I finish this story with thanks to the management and I wish them good luck for Four Seasons Fairways in the future.

Resort In Focus: Diamond Club Calypso

Committee chairman Brian Hunsley at Diamond Club Calypso explains how an active committee, good management and providing a value for money product is helping them meet the challenges times faced by many well-established independent resorts.

The resort is situated in Puerto del Carmen and is only 50 metres from the main beachfront.  It has 40 timeshare apartments and 19 privately owned apartments.

The complex is low-rise and built around a large swimming pool.  The resort gardens are one of its best assets and the whole resort has a relaxed feel about it.

There is a children’s play area for younger guests and a volleyball court for older children.

The committee is very aware of the need for a successful sales operation.  As Calypso is a relatively small resort, the potential to sell on-site is driven by occupancy, and there is a high percentage of owners who use their own fixed weeks.

Traditionally, the resort has sold fixed unit and fixed weeks, but more recently they sold a fractional exit plan, which was successful. The committee is looking at developing more flexible and shorter-term products to better meet the requirements of today’s holidaymakers.

1 What is the history of Club Calypso?

The club was founded in the 1980s so we are a well-established independent resort. We have had periods of instability, but the owners have always been supportive and the club has remained a much-loved holiday favourite.

We are fortunate to be in a prime location, just a short walk from the beach front of Puerto del Carmen with easy access to a wide variety of shops, bars and restaurants. The local government is investing significant sums to make further improvements to Puerto del Carmen, which will only help to attract more visitors.

2 How has timeshare at your resort fared over the past five years?

We have faced the same challenges as most independent timeshare clubs; ageing member base, increasing number of re-possessed weeks, keeping maintenance fee levels relatively low while continuing to offer a great holiday experience.

In an effort to manage the rise in re-possessed weeks the committee   decided to consolidate and three timeshare apartments were sold in 2013.  The funds generated have been used to bolster the sinking fund and we are soon to embark on a full up-grade of all timeshare apartments.

The committee is very active and works closely with our management company, Resort Solutions Ltd, to ensure that we maximise revenue opportunities and have stringent budgeting processes in place.

3 How do you keep your product attractive while still making ownership financially viable?

We have continued to make improvements to the resort while still keeping the maintenance fees at a reasonable level. The weekly charge for a one-bed apartment is £368 and for the quality of accommodation and overall holiday experience we offer, we believe that this represents great value for money.

Owners and guests alike return to Calypso to enjoy a safe, caring, beautiful environment.  We regularly receive excellent feedback from RCI exchangers on the friendliness of the staff and the overall quality of the resort.

Rental revenue is vital for the club and we are successful with both U.K. campaigns run by RSL and local rental promotions to the ex-pat community who take up offers for visiting friends and family.

4 Have the holiday patterns of your owners changed over recent years and what is the impact on your resort?

The main changeover day in Lanzarote has always been Thursday. However, many low-cost carriers operate flights on other days, and these are often cheaper.  In order to accommodate owners we offer flexible check-in days when we have the availability. We also offer additional nightly rental rates for owners wishing to stay for durations other than the traditional week.

5 What are the key reasons for your success?

It’s the mix of a dedicated committee, professional management company, great staff, a well maintained resort and happy, loyal owners.

6 What sets you apart from your local hospitality competitors?

Calypso has good quality apartments, which are serviced to an excellent standard. Owners and guests know what to expect when they stay at the resort- there are no nasty surprises!

7 Do you offer a resale and rental programme?

Our rental programme is very successful and inventory is marketed locally by the resort and through RSL. We get lots of repeat bookings and owners rent additional weeks.

8 How do you fund and manage refurbishment?

We operate a sinking fund and have a major apartment upgrade programme scheduled for the end of year costing in the region of €200,000.

9 What are your plans for the future?

We have plans to establish a sales operation to reduce the club’s liability of re-possessed weeks. We also plan to develop and launch an exit programme for owners, refurbish all apartments and continue to invest in the resort to retain existing members and attract new ones.

10 As a resort, of what are you most proud?

We are particularly proud of the continual high standard of the resort and the pride that the on-site team has in their work. In particular, the gardens at Calypso are the envy of many resorts!

11 How important is your owners’ committee?

The committee is made up of five quite diverse individuals, who hopefully are a good representation of the overall member base.

We are active and work closely with our management company who ensure the smooth day-to-day running of the resort. With advice from RSL, the committee looks to agree the future strategy for the club to ensure its long-term viability. Our professional management company then implements our plans.

12 What do you think the future is for timeshare in general?

Timeshare has gone through a bad period, which has affected its image and desirability.  It is sad that much of the tarnished reputation has come from unethical sales tactics rather than the product, which today still remains attractive.

While we do need to offer flexible membership, the increasing uncertainty of today’s world brings an increasing desire for safe, trusted holiday destinations where you can meet up with familiar faces and form long-lasting friendships.

13 Why did you decide to join TATOC?

TATOC membership adds credibility and demonstrates that we consistently achieve the standards of a TATOC member resort.

The Cliffs At Peace Canyon: Resort Review

Sharetime’s regular resort reviewer shares his thoughts on The Cliffs at Peace Canyon in Las Vegas.

Many readers might wonder why they should consider a visit to the Las Vegas area on a timeshare exchange. Well, the first reason is obvious – for gambling in the numerous casinos on the strip and downtown.

However, while this may be the main reason why so many people come to Las Vegas, I have now visited twice – and for many different reasons.

One reason why people should consider visiting Las Vegas is for the top-rated shows by some of the world’s leading entertainers based at the casinos.

Then, there are some great shopping opportunities, the fantastic sights and free shows in and around the strip and the great weather, especially in the spring and autumn.

For me, however, the principle attraction for visiting Las Vegas is to take trips to places such as the Grand Canyon, Hoover Dam, Lake Mead, Bryce Canyon National Park and Zion National Park.

The last two National Parks were visited on my last trip to Las Vegas and were booked through the timeshare resort with Sweet Tours.  What a superb day out it was for us – although tiring as it involved travelling about five hundred and sixty miles in one day with a 6-15am pick up from the resort.

As for our stay at The Cliffs at Peace Canyon, I would like to start by getting two negative comments out of the way.

First, this is one of those resorts where, after checking in, you are directed to a member of staff from guest services.

My fiancée and I had been travelling for about twelve hours so all I wanted to do was to get to my apartment and rest. However, we were subjected to the usual invitation to attend a free breakfast or lunch and then have a timeshare presentation to become an owner at the Grand View resort, in Las Vegas.

I had to say “no” several times before they understood that no meant no and we were then able to go to our unit.

The second negative was about the quality of the sun loungers, which were too firm and uncomfortable.

I hesitated in writing these two comments because in every other way this is one of my favourite resorts in RCI.

I first visited about twelve years ago. I liked it then and I like it even more now, as the units are spacious and comfortable.

I like the fact that both bedrooms in the two-bedroom unit are at the opposite end of the apartment, which gives more privacy for guests.

The units have their own washer and dryer, which is very convenient. I found our unit to be very quiet, but that depends who your neighbours are in any particular week.

The pool area is very pleasant with water tumbling into the water on either side of the pool. The pool has a maximum depth of just four feet, which is unusual, but not a problem for me.

I found all the staff to be friendly and helpful, especially the young members of staff at guest services as I had contact with them when booking my day trip to Bryce Canyon and Zion National Parks.

The resort has an excellent computer room, which you can use at any time of day. This was particularly useful for printing boarding passes. There is also a fitness room, which to my shame, I never stepped in to; even to look at what equipment they have on offer.

I am not very comfortable driving on what I see as the wrong side of the road, so I try to avoid visiting timeshare resorts where a car is essential.

At this resort, a car is not essential as there is a free minibus service to a large supermarket, the ’strip’, which is about ten miles away, or to Fremont Street. This is an hourly operation leaving the resort from 10.00am with the last return pick up at 11.30pm.

I have often written reviews of timeshare resorts where there is very limited availability. This is not the case with the Cliffs at Peace Canyon as RCI has availability for most weeks over the next two years and at a reasonable exchange trading power.

There is a $25 charge at check-in for services such as Internet access (although for high speed internet there is a daily charge of $1.50).  While I don’t appreciate these extra charges, which are now quite common especially in California, this is far better than the thirty dollars a day daily charge at the Manhattan Club in New York.

I ask myself at the end of every timeshare vacation: would I go back?  The answer is ”yes” as the positives far outweigh the negatives at this lovely peaceful timeshare resort on the outskirts of Las Vegas.

Exclusive: Spotlight On Weholi – How To Make Your Unused Vacation Time Really Work For You

In this Sharetime web exclusive, we speak with Vivienne Sharman Lewis, business development manager for TATOC affiliate weholi about the company, the services it provides and how it can help TATOC member resorts.

1 Tell me about weholi and its product and services:

weholi was founded on a simple principle: timeshare owners should be empowered to pay for the vacation time they use and monetize the time they don’t. And, they should be able to do it online, in a safe, intuitive and transparent environment.

By combining a simple “share economy” model with a firm belief in consumer empowerment, weholi has developed a way to connect active vacationers with timeshare owners leveraging the opportunities these respective markets provide for each other.

Timeshare owners can turn their extra time into cash more easily in a secure and professional environment while active travellers that have never experienced a timeshare resort stay get easy access to unique resort vacation rentals around the world, with features they prefer that go far beyond a cheap hotel stay.

Their easy-to-use global platform offers a variety of vacation accommodations, including timeshare resorts, private residences, fractional ownership, serviced apartments and condominiums, and provides a much-needed outlet for owners of vacation properties who are looking to rent their properties to consumers, who are looking for the best of both worlds, managed resorts and luxury hotels, and with many additional membership benefits.

The company is strategically positioned to engage the next generation of vacation owners, offering a low-cost marketing channel that delivers new prospects to vacation properties at a fraction of the cost of traditional rental channels.

2 What can it offer timeshare owners today?

Timeshare owners are given a simple and intuitive interface to post their weeks for rent or sale and they can communicate directly with the potential renters and buyers in a secure environment.

weholi puts you, the timeshare owner in the driving seat, to allow you control over your own rentals, from setting the price, tracking inquiries and conduct bookings, to connecting directly and securely with your potential renters. There are no hidden costs, commissions or fees to pay, meaning you get 100% of the rental or sales fees, paid directly into your account.

Membership options are subject to the amount of time you wish to list to rent out:

Classic membership of £58.00pa to list one week
Premium Membership at £99.00pa to list three weeks
Platinum Membership at £144.00pa for up to 10 weeks
Professional membership packages, starting from 100 listings
Additional to the affordable memberships offered, weholi members take advantage of such benefits as vastly discounted holidays in luxury hotels and the best deals on flights, car hire and even cruises in our weTravel centre.

All of the above membership options include unlimited postings and the facility to rent and/or rent out, and sell, and/or buy timeshare properties. Member exclusive lifestyle benefits include nightly stay discounts, discounted cruises, car rentals and local activity discounts.

Premium and Platinum memberships also get a reporting tool for strategical analysis, to monitor the success of their listings, and Platinum members get the additional benefit of highlighted listings. Toll-free telephone support, concierge service, email support as well as 24/7 online chat support is available for your convenience to facilitate, educate and guide members of the online community in any way necessary.

3 You work closely with resort committees/HOA – how can you assist them?

Resort committees and HOA’s, especially on the more mature sold out resorts, are at the receiving end of their members problems and often complaints, e.g. inability to meet their maintenance payments, at the detriment of the maintenance of the resort, and so to the reduced satisfaction of other members, or the need for an exit strategy, especially for those older members with children, who are not keen to take over their parents ownership.
weholi has the products to help with both problem areas.

A weholi membership can certainly enhance a resort members satisfaction, and soften that blow when maintenance payments are due, by offering them access to travel and lifestyle benefits” such as weholi, that will offer a real rental, and/or sales facility, with no fee or commission charged, while also offering them the opportunity to have additional discounted holidays worldwide in luxury hotels.

Cruises: Access to all major cruise lines, with pictures, deck plans and itineraries to browse and book online.
Car Rental: Access to car rental companies 24/7 to complete your itinerary with the ability to compare all major supplier rates.
Nightly Hotel Stays: Access to over 80,000 hotels worldwide at members only pricing, of up to 60% discounts.
Airfare: Access to all major airlines when planning your trip. This airfare accessibility compares with major airline pricing with only one search.
Local Attractions and activities: weTravel offers you a huge variety of activities at the lowest prices for you, from jeep tours in the desert to dolphin experiences in the Caribbean.
4 Tell me more about the team behind weholi:

The company was launched by Nicole Wieting-Kälin and Thorsten Wieting, and is based at Pfäffikon near Zurich in Switzerland.

The vice presidents for sales and marketing are: Fermin Cruz in the USA, and Victor Garcia in Europe, with myself, Vivienne Sharman-Lewis for business development and promotion in the UK – and for support in Europe.

Members have the reassurance of their own highly innovative and impressive in-house IT team, while their help-line is always available for the majority, who do not feel confident using the internet.

5 Are timeshare owners fully protected under EU law?

Of course, weholi adheres to the TATOC Code of Conduct issued in August 2011 and the association’s code of ethics.

As an affiliate company with TATOC, we are thoroughly vetted beforehand and continually monitored. Further details of the code of conduct can be found on the Association’s website (

6 Why did you affiliate with TATOC?

As weholi offers an ethical service to timeshare owners, it totally identified with the values of TATOC, in protecting their members’ rights, and in helping them to enhance the value and pleasure in their ownership.

weholi offers products and services that will meet the needs of TATOC members, and so seeks only to work closely, in association with TATOC, to meet those members needs.

7 How do timeshare owners and HOA find out more?

I am your personal, friendly and very approachable representative for weholi, based here in the UK. So do not hesitate to contact me on or on (0044) 7881756748.

Vivienne Sharman Lewis weholi

8 Vivienne, tell us a little about your background.

As a BA Hon.’s graduate, with a post graduate degree in further dducation, and with experience in lecturing and creating courses and training at colleges of FE, my love of travel and holiday ownership, which started in 2000, when I worked in sales and marketing for several timeshare companies in Tenerife, never really abated!

With a mad passion for the timeshare product, and the stunning resorts I worked on, I was always concerned for my guests satisfaction and particularly their after care, rising to top sales representative on my resort, and then to British line manager.

I also learnt, especially in the early days, the importance of honesty and transparency in the business, and when I was introduced to weholi, I realised I had found that missing link, that could, at last, bridge the gap that had been missing, total control for owners over their ownership, value for money, and a product that would put owners in the driving seat, to actually make their ownership work for them.

I later went on to work as a sales and marketing manager for several different companies, both in the UK and abroad, as well as in starting my own businesses in marketing, PR and events organising, as well as in selling real estate properties abroad, but I never lost my interest in travel and timeshare, with its ability to open up the world to all travellers, on all levels.

Vivienne Sharman-Lewis
Business Development Manager
(0044) 7881756748
Twitter @weholi
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