Ryanair Announces Record Coach Transfer Bookings

Ryanair has announced record coach transfer bookings following the launch of its partnership with Europe’s largest scheduled coach operator, National Express. The partnership offers Ryanair passengers travelling to/from London and Manchester affordable and direct coach travel.

Ryanair passengers travelling to/from London Gatwick, London Luton, London Stansted and Manchester can take advantage of direct National Express connections by booking online on the Ryanair website or purchasing tickets onboard flights in the U.K.

Since launching the partnership at the end of March, thousands of Ryanair passengers have travelled on National Express services in the UK.

Ryanair’s Robin Kiely said: “Since launching in March, Ryanair’s partnership with National Express has been a huge success, with thousands of passengers availing of affordable coach travel both on the Ryanair.com website and onboard Ryanair flights.”

National Express UK Coach Managing Director, Tom Stables said: “We are delighted to see our partnership with Ryanair is proving such a flyaway success. National Express operate millions of passenger journeys to UK airports each year, with 24/7 services running directly to the airport terminals. This partnership means it is now simpler than ever for holidaymakers and business travellers to book affordable airport travel.”

Industry Veteran Ron Haylock Dies

It is with great sadness that the TATOC board and team were informed of the sudden and unexpected death of industry veteran Ron Haylock.

Ron was respected by everyone involved in the industry for his positivity, knowledge and his wish to find a solution to the issues facing resorts today. His death on Tuesday evening has shocked all that knew and worked with him.

After a long and varied career which included roles as managing director of RCI Europe and chairman of the RDO, (Resort Development Organisation), Ron became involved with industry charity Christel House. He travelled extensively around the world, attending industry events and raising funds for Christel House schools in South Africa, India, Mexico and Venezuela.

Away from the industry Ron was non-executive director for several travel companies and chairman of the governing Council of the University of Nottingham in the U.K.

Ron’s great passions were classical music, wine and the trees on his land at Dingley near Market Harborough.

Harry Taylor and the board would like to extend their condolences to Ron’s family and close friends. He will be greatly missed by all.

Confused About Timeshare Releases Resales Video

TATOC affiliate Confused About Timeshare has released a new video on timeshare resales on the social media site, YouTube.

The video, which lasts just under two minutes, shows how safe and easy it is to sell timeshare using the services of Confused About Timeshare.

“I plan to roll out more videos over the coming months as YouTube is a great way to get the message out there,” explained Mark Bell, managing director of Confused About Timeshare.

The video can be viewed HERE.

There are more than one billion unique users visiting YouTube each month and over four billion hours of video are watched. Every minute, 72 hours of video are uploaded and there are millions of new subscriptions each day. Subscriptions allow you to connect with someone or something that you are particularly interested in and keeps you updated with their activity on the site.

BIS Set To Close Down Club Class Companies

The RDO has reported that a petition was made on 30th September 2011 by the Secretary of State for Business Innovation and Skills (BIS) to close down seven Club Class companies.

These companies are linked to ITRA, an organisation whose activities are well-known both to RDO’s enforcement department and to consumer bodies such as TATOC, the UK based association for timeshare owners.

Club Class companies under threat:

  • UK based Club Class Concierge Ltd
  • UK based Bridge View Consultants Ltd
  • Seychelles based Club Class concierge plc
  • Seychelles based Club Class International plc
  • Seychelles based Club Class Holdings Ltd
  • Seychelles based Club Class Corporation plc
  • Seychelles based Club Class plc

The proceedings are currently pending and an update on the outcome of the cases will be available next year.

Details of the petitions can be found in this London Gazette, www.London-gazette.co.uk

Industry Urged To Sign E-Petition Against APD Rise

Multicom boss John Howell has launched an e-petition calling for a freeze on Air Passenger Duty ahead of the Chancellor’s Autumn Budget statement next week.

Howell is urging everyone in the travel industry to support the e-petition calling for George Osborne not to go ahead with his plans for a double-inflation rise in the air tax for 2012.
His call comes a week after four airlines, British Airways, easyJet, Ryanair and Virgin Atlantic called on the government to ditch APD altogether. Multicom said it supported the calls for the abolishment of APD, but Howell said he believed the case had yet to be made for it to be scrapped.

“I very much welcome the intervention by the four airlines and their joint approach to the problem. For far too long we have failed as an industry to lobby government effectively and it is high time we presented a more united front,” he said.

“However, we have a long way to go to convince government that there is a case for abolishing or even reducing APD but we can at least seek to minimise any additional damage by calling for another freeze.”

Howell said calls for a further freeze were more likely to be heard by the government if the industry supported his e-petition in large numbers. At least 100,000 signatures are needed for it to stand a chance of it being debated in parliament.

Details of the e-petition can be found at http://www.multicom.co.uk/pages/our-activities/petition-for-a-freeze-on-air-passenger-duty

“I hope every tour operator, airline and travel agent will encourage its staff to support our campaign and encourage them to sign the e-petition,” added Howell.

“If we can reach the magic 100,000 mark before the Chancellor stands up to make his budget statement on November 29 it will send him a very strong and powerful message on behalf of our industry.”

Easyjet To Trial Allocated Seating

easyJet today announced that it is to trial allocated seating on selected routes from Spring 2012.

Currently, easyJet operates an unreserved system whereby passengers simply choose which seats to occupy when they board the aircraft with those having purchased speedy boarding or travelling with young children boarding first and thus having the first choice.

On trial flights, all passengers will be allocated a specific seat. easyJet expects demand for certain seats such as the front row seats and seats with extra leg room like those on the over wing exit rows. Those passengers who wish to guarantee one of these seats – or any other they prefer – will be able to purchase them in advance.
Prices will stay true to easyJet’s commitment to low fares. Passengers on the same booking who have not preselected a seat will be allocated seats next to each other where possible.

Carolyn McCall, easyJet CEO, said today: “This is another example of easyJet trying to do all it can to make travel easy and affordable for our passengers. We look forward to seeing how our passengers respond and how the trial works.

We will roll it out further only if it works operationally, from a revenue perspective and increases passenger satisfaction. If it doesn’t, we won’t.”

Speedy boarding is currently available for between £5 and £13 per flight or through the purchase of an annual easyJet plus card which provides unlimited speedy boarding for £119. The trial will mean that Speedy Boarding will no longer be available.

Fantastic New Films Showcase Silverpoint’s Leisure Products

Silverpoint Leisure has released two amazing videos to showcase its incredible holiday products.

The films, which were a year in the making, were created to give current and prospective members a real taste of the incredible experiences they can expect from their Silverpoint holiday product.

The first of the two films, which is driven by member testimonials, features the innovative Silverpoint Vacation Club – a Points based holiday product in partnership with RCI.


The film explores the incredible people, incredible places and incredible journeys that make up the company’s corporate slogan. Featuring exotic destinations and incredible Silverpoint accommodation the film highlights the service, quality and flexibility that define a Silverpoint product.

The second, a stylish mood piece, is for Silverpoint’s ultra-exclusive Club Paradiso. Featuring the lavish accommodation and exclusive destinations that define the Club’s chic portfolio, the film highlights the champagne lifestyle that has made this product a firm favourite with those customers who demand excellence as standard.

Silverpoint’s marketing manager, Susana Thraves, said: “we feel the investment in these films is more than worth it. They give Silverpoint members the chance to immerse themselves in the sights and sounds of Silverpoint destinations around the world and fire the imagination to help them choose their future holidays and make the most of their membership.

“They also give potential clients who are participating in a Silverpoint promotional holiday a chance to see what the products are all about and the films really give a taste of the quality and service that members experience when taking a Silverpoint holiday”.

These videos and much more can be found on Silverpoint’s recently released Social Community website: community.silverpoint.com

Visit the Silverpoint Corporate website: www.silverpoint.com

Club Las Calas & Resort Solutions Enter Strategic Alliance With Spice & Club Leisure Group

The Committee of Club Las Calas has today announced that, under an umbrella agreement provided by the Club’s management company – Resort Solutions Limited – and with the latter’s full support, it has entered into a strategic partnership with Club Leisure Group to promote and sell the latter’s Spice leisure product, both on-site at the Club’s resort in Lanzarote and via off-site marketing and sales activities.

Club Las Calas Chairman Adam Johnson said that he and his fellow Committee Members were delighted to enter into this partnership with Club Leisure Group.  They felt that SPICE represented a new and exciting future for holiday ownership, which perfectly complemented the outstanding service, quality and value for money that Club Las Calas already offers its members and other guests.  Adam emphasised that they had chosen to go forward with Club Leisure Group because of the latter’s professional and dynamic approach and clear track record of success.

Linda Freer, Managing Director of Resort Solutions Limited, who had facilitated this arrangement, was equally thrilled and saw the alliance as a key element in securing a successful future for one of Resort Solutions Limited’s major client Clubs.

Speaking on behalf of Club Leisure Group, Chairman Stuart Lamont expressed his pleasure at seeing SPICE established at such a prestigious European resort.  He was especially pleased to be working with Club Las Calas and Resort Solutions Limited, who, he believed, represented everything that was good about timeshare ownership in Europe.

Club Las Calas is a TATOC accredited member resort and Resort Solutions and Spice are TATOC silver affiliates.

For further information, contact:

Adam Johnson [Chairman, Club Las Calas]
Telephone – +44 (0)7919 536691 / e-mail – bear_away@msn.com

Linda Freer [Managing Director, Resort Solutions Limited]
Telephone – +44(0)1858 431160 / e-mail – admin@resort-solutions.co.uk

Robin Mills [Managing Director (Spice), Club Leisure Group]
Telephone +34 619 109 711 / e-mail – robinm@spice.eu.com

1.    Club Las Calas – Established in the late 1980’s, the Club operates a 145-apartment, mixed-use (timeshare & self-catering rental) family holiday resort in Puerto del Carmen, Lanzarote.  The resort has four swimming pools, two on-site bar/restaurants and a leisure complex, with gymnasium, squash court, sauna, kids’ club and cyber lounge.  Having achieved the RCI Gold Crown® accolade in each of the last ten years, Club Las Calas is Lanzarote’s most popular timeshare destination, based on home owner and exchange visitor numbers, and is currently Number 1 destination on TripAdvisor for ‘speciality lodging’ in Puerto del Carmen, Lanzarote.
[For more information, see www.clublascalas.com ]

2.    Resort Solutions Limited – Based in Market Harborough, UK, Resort Solutions Limited is one of the most respected and successful independent resort management companies in Europe, with a record of success stretching back to 1991.  The company currently has 12 (twelve) resorts under management, in the Canary Islands, mainland Spain, Portugal, France and the United Kingdom, to whom it offers a comprehensive range of services, spanning front and back office business activities.
[For more information, see www.resort-solutions.co.uk ]

3.    Club Leisure Group – Club Leisure Group began operating in the early 1990’s when it launched its first club, Flexi Holiday Club, to a South African market. With the support of a handpicked, common-vision management team, the Group has since progressed to develop a portfolio of leisure and business accommodation clubs worth in excess of £600 Million.  Today Club Leisure Group serves over 200,000 members throughout the United Kingdom, Europe, Australia and Southern Africa. With access to over 5,000 international destinations, Club Leisure Group has secured its position as one of the top vacation companies in the world and is now assuming the role of ‘master chef’, with the launch of Spice International.
[For more information, see www.clubleisuregroup.co.za ]

4.    SPICE – The latest points club incorporated in Europe and UK offers an industry first, allowing members to combine all of their points and weeks together for absolute convenience and one-stop benefits.  Created by Club Leisure Group, Spice takes away the frustration of interacting with multiple outlets, by truly taking care of everything: from travel and trade ins to tours and lavish new spicy experiential vacations.  By commissioning 18 world-wide vacation clubs, Spice knows how to give members more for less, whilst maintaining outstanding service, excellence, and abundant exciting holiday flavours.  Spice knows what experienced holidaymakers want!  Furthermore, Spice understands that not all members wish to own their holiday purchase for ever, so Spice members can choose to enjoy their membership for a limited period.  Spice is about being one step ahead and adding zest to vacation time, whilst making sure that the latter adapts constantly to meet the ever-changing needs of the discerning and experienced holidaymaker.
[For more information, see www.spice.eu.com ]

RCI Recognises Silverpoint’s Outstanding Achievement

The RCI Award for Developer Achievement (RADA) programme has recognised Silverpoint’s outstanding success with a number of RADA Distinction awards.

The sales team at Silverpoint Leisure took home the awards in acknowledgment of their exceptional performance.

The new award programme was launched by RCI to “reward sales and innovation amongst its European affiliates in the timeshare industry”.  The programme also recognises individual members of staff who have excelled in their roles.
The presentation ceremony was hosted at the Silverpoint sales office in Tenerife where the following employees received their RADA Distinction awards for excellence from RCI’s Regional Director for Spain and Italy, Ovidio Zapico:

•    Barry Fox – Sales Manager of the year
•    Susana Thraves – Marketing Manager of the year
•    Carol Taylor – Administration Manager of the year
•    Vicky Bryant – Employee of the year
•    Rikard Thorsell – Salesperson of the year

Silverpoint Sales Director, David Taylor, had this to say: “I’m really proud of all the people who have been singled out for these awards.  Our whole team is highly motivated and hard working but these people are the shining stars of our organisation and are fantastic role models for everyone who works for Silverpoint”.

To find out more about Silverpoint visit:

Silverpoint corporate website – www.silverpoint.com
Silverpoint Community website – http://community.silverpoint.com

Silverpoint is a TATOC platinum affiliate.

RCI Renews Affiliation Of Mexico’s El Cid Resorts

RCI has announced the renewal of its affiliation agreement with El Cid Resorts. The 35-year old Mexican hotel group continues the partnership in an effort to offer the high-quality services and varied exchange options its owners have come to expect over the 27 years RCI has been its exclusive vacation exchange provider. The agreement includes El Cid Resorts’ six developments in Mazatlán, Cozumel and the Mayan Riviera. “We chose RCI as a provider of vacation exchange because it offers members the benefits of the world’s largest vacation exchange network, in addition to being committed to the growth and expansion plans of our company,” said Carlos Berdegue, president and managing director, El Cid Resorts. “RCI’s business and marketing solutions complement our service offerings, making for a very productive relationship.”

Each of the El Cid Resorts attracts visitors with its first-class oceanfront accommodations, luxury spas and friendly and dependable service. Mazatlán’s four locations are renowned for their golf courses, while the Cozumel location gives visitors access to cave and cavern diving. In the Mayan Riviera region, travellers staying at Hotel Marina El Cid Spa Beach Resort can go snorkeling in the aqua waters of the Caribbean in Puerto Morelos National Reef Park.

“We are proud to continue our relationship with El Cid Resorts, a hotel group that continues to grow through a clear business vision,” said Ricardo Montaudon, president and CEO, RCI Latin America. “Its widespread success in Mazatlán and other Mexican tourist regions, such as the Mayan Riviera and Cozumel, are an indication of their exemplary commitment to servicing the guest. We look forward to more growth as our companies continue to work together.”

RCI is a TATOC platinum affiliate.

Club La Costa Travel Agency Up For Top Award

Club La Costa Travel, the exclusive travel agency which provides a comprehensive service to members and clients of Club La Costa Resorts and Hotels (CLC), has been nominated for one of the travel industry’s most prestigious awards.

Ambassador Holidays Ltd, T/A Club La Costa Travel, is on the shortlist for the Retail Travel Company of the Year TTG Travel Awards, run by the industry’s leading trade magazine, Travel Trade Gazette.
Club La Costa Travel is a member of ABTA and holds its own ATOL licence. Members and clients receive expert attention and guidance from the company’s full service travel agency professionals, based at its call centre headquarters in Southend.

They offer a complete package of advice and assistance, including competitive flight prices, holiday car hire, travel insurance, cruises, airport parking, short break hotels and theme park tickets to members and clients who are based all over the UK and Europe.

Julie Fenlon, Group Travel Manager of Club La Costa Travel, said: “The TTG Travel Awards are regarded as a universal benchmark of quality within the travel industry. We are tremendously proud to have been short listed alongside other very strong entrants. Reaching the shortlist is a big achievement in itself and it has been made possible by the efforts and hard work of every team member in Club La Costa Travel.”

Julie added that Club La Costa Travel had responded to significant advances in many areas as new CLC resorts in Turkey and Florida had led to increased demand for the company’s travel products. Cruising had grown enormously in popularity – as a result of the work of the specialist team of agents and the excellent relationship developed with major cruise suppliers, there had been a 350 per cent increase in bookings and income generated for the period 2006 to 2010.

“In the last two years we have seen year-on-year growth of 77 per cent (2008-09) and 31 per cent (2009-10), and projections for 2011 indicate a further 34 per cent year-on-year increase. Our target is to achieve 1000 individual cruise bookings in 2011, compared to just 168 in 2006,” said Julie.

Daniel Pearce, editor of the TTG, said: “This year’s entries have been of an amazing quality – and our unique combination of voting by travel agents and judging by industry experts means that the eventual winners of the TTG Award will have truly earned their status. We congratulate all those who’ve made it onto our hotly-contested shortlist.”

Judges include experts from leading travel companies and trade bodies and leading figures from the worlds of commerce and retail, and this year’s winners will be announced at a spectacular ceremony at London’s Grosvenor House Hotel on September 22nd.

Club La Costa is a TATOC platinum affiliate.

Consumer Alert – Sky Services/New Horizon Resorts

It has been brought to Hutchinson & Co Trust Company Ltd’s attention that Sky Services UK/New Horizon Resorts are using its company name and logo in an unauthorised manner and are making untrue statements, advertising that consumers’ rights in New Horizon Resorts are legally protected by them.
Neither Hutchinson & Co Trust Company Limited, nor any of its associated companies are involved with Sky Services UK/New Horizon Resorts. We would advise consumers to be cautious about approaches made by entities not associated with Hutchinson & Co Trust Company Ltd and any questions or requests for clarification should be emailed to Hutchinson on enquiries@hutchtrust.co.uk

Consumer Alert – Golden Sands Marketing

A man has been arrested following a police investigation into alleged re-sale fraud.

This investigation followed a complaint to police about Golden Sands Marketing which was offering to organise timeshare resales for a £1,000 advance fee. It is reported that the cheques made out by members of the public were sent to a Banbury address, where they were then sent on to Spain.


Members of the public should never respond to cold calls from individuals or companies who claim they have found a buyer for their timeshare as this is probably a fraud. Likewise, they should not agree to pay an upfront ‘administrative’ fee as it is unlikely this will be refunded if the sale falls through.

For details of TATOC and RDO re-sale members and further advice on how to sell timeshare safely, go to www.timeshareassociation.org

Cloobeck Appointed To Board For Corporation For U.S. Travel Promotion

U.S. Commerce Secretary Gary Locke has appointed 11 travel and tourism industry leaders to serve on the Corporation for Travel Promotion (CTP) Board of Directors. The CTP is a new non-profit corporation that will promote travel to the United States and communicate and improve the entry process so that visitors want to return.

The Corporation will help enhance the competitiveness of an already robust industry, which supports more than 8 million American jobs and is a critical source of export strength. Many other nations operate ministries of tourism that actively market their countries as tourist destinations around the world. The Corporation will help get America into the game and encourage people across the globe to travel to the U.S.

“We are extremely pleased to join with this diverse group of talented travel and tourism industry leaders as we work together to strengthen this important sector of the U.S. economy,” Locke said. “President Obama recognizes the critical role that attracting international visitors to the United States plays in creating jobs and growing our economy.”

The CTP and its efforts to promote America as a travel destination will be funded by private donations and matching funds from a new fee collected from foreign travelers to the U.S.

The CTP Board of Directors represents various regions of the United States and each member has expertise and experience in specific sectors of the travel and tourism industry.  They include:

Caroline Beteta, President and CEO, California Travel & Tourism Commission, Sacramento, Calif.
Stephen Cloobeck, Chairman and CEO, Diamond Resorts International, Las Vegas, Nev.
George Fertitta, CEO, NYC & Company, New York, N.Y.
Daniel Halpern, President and CEO, Jackmont Hospitality, Inc., Atlanta, Ga.
Tom Klein, President, Sabre Holdings, Southlake, Texas
David Lim, Chief Marketing Officer, Amtrak, Washington, D.C.
Mark Schwab, Senior Vice President-Alliances, International and Regulatory Affairs, United Airlines, Chicago, Ill.
Diane Shober, Tourism Director, State of Wyoming, Cheyenne, Wyo.
Al Weiss, President, Worldwide Operations, Walt Disney Parks and Resorts, Orlando, Fla.
Roy Yamaguchi, Owner and Founder, Roy’s Restaurant, Newport Beach, Calif.
Lynda S. Zengerle, Partner, Steptoe & Johnson LLP, Washington, D.C.

The travel and tourism industry represents $1.3 trillion of the U.S. economy, supporting 8.2 million U.S. jobs and accounting for 8 percent of all U.S. exports. One out of every 16 Americans works, either directly or indirectly, in a travel and tourism related industry.

The Travel Promotion Act of 2009 created the CTP to develop and execute a plan to (a) provide useful information to those interested in traveling to the United States; (b) identify and address perceptions regarding U.S. entry policies; (c) maximize the economic and diplomatic benefits of travel to the United States through the use of various promotional tools; and (d) ensure that international travel benefits all states and the District of Columbia.

For more details on the Travel Promotion Act, please visit: http://www.tinet.ita.doc.gov/about/Travel_Promotion_Act.html

For more information on the inbound market to the USA, go to: http://www.tinet.ita.doc.gov/outreachpages/inbound.general_information.inbound_overview.html

TATOC Conference 2017 Booking Forms

We are expecting another record breaking year in 2017 with representatives from TATOC member resorts, individual members and industry professionals working together to discuss the challenges and opportunities of the day. Please note there is no joint TATOC and RDO seminar this year.

The TATOC annual general meeting (AGM) will take place on Friday, March 3. Further information on the TATOC AGM will be made available in due course.

Delegate options

TATOC conference delegates can choose our great value, fully-inclusive package which comprises all conference sessions, two nights’ bed and breakfast accommodation (Friday and Saturday nights) at the Park Royal Hotel and all meals from Friday evening through to Sunday lunch – including the Saturday gala dinner.

All-inclusive delegate packages start from just £450 for members and affiliates.

Alternatively, delegates can choose the day package and attend all the sessions on Saturday and the gala evening on Saturday evening.

Daily delegate rates start from just £175 for members and affiliates.

Useful Links

TATOC members and business affiliates: TATOC Delegate Member Booking Form 2017

Non TATOC members and businesses: TATOC Delegate Non Member Booking Form 2017

Click here for further information on the venue – Park Royal Hotel

Looking to stay at a different hotel? The following hotels are nearby:

Premier Inn Warrington South
Address: Tarporley Rd, Stretton, Warrington, Cheshire WA4 4NB
Phone: 0871 527 9134

Amado Boutique Hotel
Address: 143 London Road, Stockton Heath, Warrington, Cheshire WA4 6LG
Phone: 01925 601111

Best Western Fir Grove Hotel
Address: Knutsford Old Road, Warrington WA4 2LD
Phone: 0844 387 6157

Daresbury Park Hotel and Spa
Address: Daresbury Park Hotel, Warrington WA4 4BB
Phone: 0871 221 0202

The Lymm Hotel
Address: Whitbarrow Rd, Lymm, Warrington, Chesire WA13 9AQ
Phone: 0344 879 9047

Travelodge Hotel Warrington
Address: Kendrick St, Warrington, Cheshire WA1 1UZ
Phone: 0871 984 6180

DAE Opens New Service Centre In Portugal

Worldwide vacation exchange provider DAE has opened a new service centre in Portugal, expanding the company’s footprint in Europe.

“We’ve seen strong demand for our award-winning exchange product developing in this region of Europe,” said Oliver Green, Managing Director of DAE Europe. “Our Portuguese membership base has increased by 300% in the last two years, so providing a local centre to service this growing demand was a logical step.

“It’s important to DAE that all members receive the highest levels of customer service and now these members can speak to us in their own language and transact in their own currency.

“In addition, DAE are able to harness local knowledge and expertise of this popular tourist destination in order to further develop our relationships with existing and new Portuguese and Madeiran Resorts – meaning many more exciting holiday opportunities for our DAE members worldwide.”

The DAE Portugal office is located in a prominent position between Vilamoura and Albuefeira and is headed up by experienced shared-ownership professional, Nelson Goncalves, who has a Master’s in Business Administration and has worked in the Timeshare Industry since 1998.

“Our first goal is to make sure all Portuguese members understand how to use the system correctly to take advantage of the enormous benefits of DAE,” said Mr Goncalves. “We will also focus on ensuring Portuguese Resorts and Vacation Ownership members are aware that a simple, affordable, award-winning exchange option is now right here in the local region

Tenerife Top Tips

As well as getting to grips with the major tourist sights when on holiday, sometimes it’s even more rewarding to have some insider information from locals about their own ‘must sees’. With this in mind, Pat May, DAE’s Business development Manager for Spain, the Canaries and Portugal and long-time Tenerife resident suggests the following:

  1. Whales and dolphin watching – Take one of the many boat trips to view these wonderful creatures in their natural habitat.
  1. Visit Masca, a truly breath taking and picturesque part of the island with spectacular scenery.
  2. Siam Park -The Water Kingdom. Voted the worlds no 1 water theme park, fun for all the family where you can enjoy the rides or relax on their man made beach with waves.
  3. Seeing the sights on foot. There are many walking routes for the beginner or for the more intrepid walker on Tenerife and many guides or websites to help you choose.
  4. Enjoy the food of Tenerife. The Island of Eternal Spring
  5. Santa Cruz, the capitol of the island is easy accessible by bus and great for shopping or sightseeing on one of the open top tour buses.
  6. La Laguna, this UNESCO Heritage Site is steeped in history and Tenerife’s second most important city where you can find a wide variety of delicious tapas bars and restaurants.
  7. Teide National Park – Tenerife’s most visible landmark and a must see for all visitors. You can also book to go up in the cable carIt’s also fabulous to see Teide by Night if you can get the opportunity.
  8. The Siam Shopping Mall. Newly opened this year with easily accessible transport links from the main tourist areas you can find a selection of very impressive shops and children are catered for with a huge play area.
  9. Sporting activities – The island is a favourite place for athletes due to its temperate climate and high altitude natural training grounds. So you can cycle, walk, play golf, go scuba diving or windsurfing in many areas

5 top local tips from Pat


  1. The harbour of La Caleta, Adeje. A lovely place to sit by the sea front and watch the local fishermen bring in their catch or try a local fresh fish restaurant. A popular choice is La Masia .
  2. The Barranco del Infierno, known as Hell’s Ravine is a popular trail through the ravine to the highest waterfall in Tenerife. Limited to only 300 people a day to help preserve the environment, booking is essential so make reservations on barrancodelinfierno.es.
  3. Tagana, one of the oldest villages in Tenerife. The road there is not for the feint hearted but the reward for the effort is a peaceful village descending down the slopes of the forests of the Anaga mountains down to the Atlantic ocean with a stunning beach and some great walking trails.
  4. Puerto de la Cruz is not known for its beaches but Playa del Socorro will surprise you with its black volcanic sand and clear waters. The access is by stair way but all conveniences are there including a small beach bar.
  5. Markets –there are a variety of markets dotted all over the island with huge markets on Tuesday, Thursday, Saturday and Sunday. If you fancy a more exotic type then visit the market of La Señora de Africa in the capital Santa Cruz.

View www.tenerife.es for more details

View www.titsa.com and see the new bus routes to connect you around the island

Appeal Case Against Silverpoint Dismissed

The Santa Cruz Provincial High Court has dismissed an appeal filed by a private prosecutor declaring the case closed as “there are no indications that any criminal offence has been committed”.

This judgment came after the original criminal case was too dismissed in the Criminal Court of Arona with the court stating that “no dishonesty had taken place” and that it was “difficult to consider that it is a criminal illegality when it is not even considered a civil illegality”.

The judgment went on to say that “the reports submitted by Silverpoint and the Public Prosecutor’s Office are totally correct in all of their assumptions to which they also relate”.

This decision is final and as such the closing and filing of the case is definitive

In the last two months, and In addition to the dismissal of this appeal case, Silverpoint has had 16 other High Court rulings in its favour as well as five first instance wins.

These cases have been brought about by individuals who have been persuaded to pursue legal action by certain companies whose modus operandi is to create a cloud of negativity around Silverpoint and Vacation Ownership products in general in order to instigate these fruitless law suits and more often than not to sell the victims a dubious product.

Silverpoint COO, Diana Aitchison, said of the ruling: “Once again Silverpoint has been completely cleared of any wrong doing. We are pleased that this situation has been resolved and that our name has been cleared.

“We understand that cases like this are brought about because of contact with scam exit companies but we are clear on our company policy that we will vigorously seek costs and damages from both individuals and companies who seek to harm our reputation through these false accusations.

“We urge any Silverpoint member who has issues with their membership to get in touch with us to explore possible solutions before embarking on these costly and ultimately futile actions.”

Silverpoint Customer Service can be reached via their website or

Tel: 0800 949 6035


Brexit Threatens Cheap Flights And Tourists’ Safety

Brexit – if Britain left the European Union – could see the end of cheap flights and a threat to travellers’ safety, claim travel industry leaders.

EasyJet boss Carolyn McCall said how much people pay for their holiday really depends on how much influence Britain has in the EU.

She added that if Britain leaves the EU, cheap flights could be a thing of the past and flying could return to the days when it was ‘reserved for the elite’.

While Peter Long, former boss of the TUI, said staying in the EU was essential to ‘protect the security of holidaymakers’.

Writing in today’s Sunday Times, Dame Carolyn McCall said: “The EU has brought huge benefits for UK travellers and businesses. Staying in the EU will ensure that they, and all of us, continue to receive them.”

Mr Long said witnessing events following the Tunisia attacks had given him ‘many first-hand experiences of seeing how European governments, through their foreign offices, collaborate and work together in a crisis’.

He added: “It would not be like that if we weren’t in a situation where we were as Europe working together.”

The comments come as a survey of 700 businesses found that 29% of British and German companies polled said they would either reduce capacities in the UK or relocate altogether in the event of a Brexit.

Businesses in the IT and technology sector are particularly open to upping sticks after a referendum: 41 per cent say they would consider decreasing capacity or relocating, according to the Bertelsmann Foundation’s survey.

DAE Wins Big At GNEX 2016

Timeshare exchange company Dial An Exchange (DAE) has swept the pool at the 2016 Perspective Magazine Awards, taking out top honours at the GNEX Conference in New Orleans.

DAE was awarded the Best Overall Company (less than 250 employees) for the third year running, and Best Customer Service for the sixth year in a row, as well as Best Marketing Campaign and Best Online Media.

The awards were accepted by DAE CEO, Francis Taylor, on Thursday night at the Gala Awards Ceremony, which was part of the DAE Masquerade Wrap Party at the GNEX Conference.

“At DAE we pride ourselves on our simple to use exchange platform and our extraordinary customer service – that is the backbone of our entire organisation and the reason why we have continued to grow as a service provider,” said Mr Taylor.

“To be consistently recognised for our level of service is such an honour, as it is what we do every day, with every one of our members and industry partners, all around the world.

“In 2015 we implemented a fresh new brand for DAE which better reflects who we are as a company and what our members love about us, so it is wonderful to again be at the forefront of our industry as we continue to move forward.”

The Perspective Magazine Awards winners were announced during the GNEX 2016 Conference in New Orleans.

Merlin Software For HOA Resorts Installed At Mature Cape Cod Resort

Merlin Software for Vacation Ownership, the leading provider of cloud-based software for the timeshare industry and TATOC affiliate, has announced the installation of Merlin Software for HOA Resorts at Holiday Vacation Condominium, Cape Cod’s premier timeshare resort.

This is the second installation of the purpose-built software by a home association-run resort since its launch in autumn 2015.

Based in the heart of the Cape Cod area, Holiday Vacation Condominium comprises 48 timeshare apartments sold on a fixed unit/fixed week basis. The resort operates from week 13 through to week 47.

As As well as timeshare operations, the resort has an active rental business, renting both owner and club weeks.

As a mature resort managed by the homeowners association and with no active sales on-site, Holiday Vacation Condominium qualified for Merlin Software for HOA Resorts license-fee free.

This pared-down version of the industry’s leading cloud-based resort software provides all the functionality required by single-site legacy resorts to run their entire resort operation including:

  • Check in/out
  • Reservations
  • Ownership tracking
  • Management fee billing
  • Owner communications

Installation was undertaken in November 2015 with all data transfers and training undertaken online.

“After working with the team at Holiday Vacation Condominium I am more convinced than ever that all HOA-managed resorts can benefit immensely from Merlin’s HOA offer.  There is no reason for any HOA-managed resort to use antiquated software or spreadsheets to run their operations.  Making the move to Merlin is the intelligent decision,” said Mike Pnematicatos, Merlin’s chief architect and managing director.

“Apart from the initial setup costs and their chosen support package, Merlin Software is license-fee free for qualifying HOA’s so they have nothing to lose – and so much to gain,” he added.

Jacqueline Howard from Holiday Vacation Condominium added: “Everyone I have had the pleasure of doing business with at Merlin Software has been very professional, helpful and attentive – especially our trainer Jacques Steyn. He is very interested in HVC having great success with the setup and training of myself and staff on the useful advantages of Merlin Software.”

Merlin Software for HOA Resorts provides all the functionality required by mature, legacy resorts with fixed or floating week ownership.

Merlin Software is 100 per cent cloud-based and served over the Internet on demand. Users access their Merlin accounts securely via a web browser anywhere with an Internet connection.

This means that resorts do not need a separate IT resource, servers or communication links to run their resorts – saving them thousands of dollars each year.

Qualifying resorts are able to access Merlin Software for HOA Resorts license-fee free. The only costs are a small set-up fee and an ongoing support package, which can be adapted to suit their needs.

Dedication Of Ron Haylock Music Room

November 11th 2015 was a very special day for Christel House charity in Cape Town, South Africa.

The charity’s founder and CEO, Christel DeHaan, was paying her annual visit and during a special assembly held for the school’s friends and donors, she was personally able to dedicate the Ron Haylock Music Room in tribute to him as a passionate lover of music and supporter of Christel House.

As well as academic accomplishments, the special assembly celebrated dance, drama and, of course, music.

The school band accompanied the programme and played their hearts out. The younger children played beautifully on their recorders and the marching band ceremoniously accompanied guests to and from the school buildings.

Two star student musicians told of their joy in being able to learn and play music and of the new confidence it has brought them.

The Ron Haylock Music Room was declared open with the cutting of a ribbon and a few words about Ron.

It proudly houses three Honour Boards that list all the donors, many from the timeshare industry, who made generous contributions in his memory.

They are displayed together with a picture of him and a tribute to his life. Plus of course, all those wonderful instruments that were procured, safely housed in lockers and cabinets.

Please go to https://www.youtube.com/watch?v=LfrrHST-ths to see a short video of some of the day’s events.

This joyful occasion marked the final stage of the appeal in Ron’s memory. In his private life as well as his business life, he earned the respect and friendship of many around the world; the Christel House team would like to express their deep appreciation to all those in the timeshare industry who have brought the gift of music in his name to the children of Christel House South Africa.

Christel DeHaan said: “It was truly a special tribute. Including our students, more than one thousand people were gathered at the school to honour Ron’s memory and see and hear for themselves what this legacy means. We are so very thankful to all who supported this special initiative.”

About Christel House

Christel House transforms the lives of impoverished children around the world — breaking the cycle of poverty and building self-sufficient, contributing members of society.

Robust education for students between the ages of five and 18 and a strong character development programme are complemented with regular health care, nutritious meals, guidance counselling, career planning, family assistance and post-matriculation support.

For more information, please visit www.christelhouse.org or contact Vivienne Noyes-Thomas at vnoyes-thomas@christelhouse.org or on +33 (0)5 62 09 26 72

Perspective Forums Success

Perspective Forums, the online engagement tool designed exclusively for the shared ownership industry, reports over 25,000 member interactions since its debut earlier this year. When Perspective Magazine launched their social media platform (http://perspectivemagazine.com/network) for the timeshare and fractional industry it was originally as an experiment to see if the popularity and main features of Facebook, Twitter and LinkedIn could be combined and utilized specifically for industry professionals. Seven months later and more than 25,000 friend requests later, the site has grown beyond the original expectations of Perspective Magazine President and CEO Paul Mattimoe.

We had been, and still are heavily investing in social media marketing, but noticed that there was so much noise out there that it wasnt always easy to find what was relevant, said Mr. Mattimoe. With the creation of Perspective Forums, we set up a timeshare and fractional community where members could seek each other out online to ask questions, find answers and share knowledge in an environment that was solely related to their industry. Thousands of members and online exchanges later, we are very pleased to see that the project has been successful and is serving the industry well, said Mr. Mattimoe.

In August, the original forum was integrated into the Perspective Magazine website to bring everything under one online roof and allow for seamless interaction between the forum and the latest industry news and information available at http://perspectivemagazine.com. Readers can now visit the magazine website, read the latest news and discuss it with others in the industry with just a click on the forum tab.

Mr. Mattimoe adds that this is part of our larger social media strategy to engage people in ways that can build the integrity and transparency of the timeshare and fractional industry. Through the collective channels of our forum, Facebook, Twitter and LinkedIn accounts, we are proactively spreading news and information that will help professionals make informed decisions regarding their businesses.

ARDA: Timeshare Brings A World Of Options

A new infographic from the American Resort Development Association (ARDA) shows that experiencing a timeshare vacation is about vacationing on your terms.

The graphic depicts the endless options of choosing when you want, where you want and how you want to vacation as the differentiating value of timeshare vacations.

According to research commissioned by the ARDA International Foundation over the past decade surveying owners why they value their timeshare, respondents consistently cite the flexibility of product types and global locations as a resounding benefit of ownership.

“Everyone wants to vacation on their own terms,” said ARDA’s president and CEO Howard Nusbaum. “But it’s the flexibility and variety of ownership options that timeshare lets you truly create a vacation experience based on how you like to travel.”

Timeshare vacations mean there are endless possibilities:

  • More than 5,300 timeshare resorts located in 100 countries;
  • Countless destinations for every kind of traveler: beach, desert, mountains, country, urban cities or golf retreats, and more;
  • New places to explore, revisit favourite spots, or reconnect with loved ones; and
  • A vacation experience with luxury resort accommodations but the comforts of home, and elbow space for everyone to relax.

For more information and to learn why timeshare vacations make for better vacations, visit http://www.VacationBetter.org.

Avoid the Pitfalls when Selling Online

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There is something very annoying about trying to make money on the internet. Continue reading “Avoid the Pitfalls when Selling Online”